FAQ category

Buyer FAQ & Shopping Guide

Welcome to the PuppiesClub Buyer Support Center. Finding the right puppy is a journey filled with excitement, and we are here to make sure it’s safe, simple, and transparent. Whether you are looking for a family companion, a working dog, or a loyal friend, our platform connects you with dedicated br...

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Read the answers in this category first, then open a related trust page or contact support if you need more help.

How do I submit a request for a puppy?

A: Found your perfect companion? Submitting an application on PuppiesClub is simple and secure. Follow these steps to get started:Locate the "Send Request" Button: You can find this button on every puppy’s individual profile page or directly within the search catalog listings.Fill Out the Form: Once...

How can I contact you?

We are always here to help! If you have any questions or need assistance, you can reach out to us in two easy ways:Fill out the Contact Form: Simply go to our [Contact Us] page and complete the request form. Provide your name, email, and your message, and our team will get back to you as soon as pos...

How can I verify that a seller is real?

Your safety is our priority. To ensure you are dealing with a legitimate breeder and not a scammer, we recommend following these verification steps:Request a Live Video: Ask the breeder to send a video of themselves with the specific puppy. A real breeder will have no problem showing you the puppy i...

How can I stay safe during the payment process?

To ensure a secure transaction and protect your funds when buying a puppy, please follow these essential safety guidelines:Avoid Unprotected Wire Transfers: Be extremely cautious if a seller insists on payment via Western Union, MoneyGram, or non-refundable wire transfers. These methods are often us...

How to Spot a Scammer: Red Flags When Buying Puppies Online

Buying a puppy online in the USA can be a dream or a nightmare. With the rise of "puppy scams," buyers are more cautious than ever. To protect yourself, look for these critical red flags. First, if the price seems too good to be true for a purebred Frenchie or Golden Retriever, it probably is. Scamm...

What Questions Should I Ask a Breeder Before Buying?

The initial interview with a breeder is your best tool for ensuring you get a healthy, well-socialized puppy. Don't be afraid to be thorough. Start by asking about the parents: "What are the OFA (Orthopedic Foundation for Animals) health clearances for the sire and dam?" This is crucial for breeds p...

Shipping vs. Local Pickup: What’s Best for Your Puppy?

Once you've found the perfect puppy on our listing site, the next question is: "How do I get them home?" If the breeder is across the country, you have two main options: shipping or flying out for a local pickup. Shipping via a "Flight Nanny" is the gold standard for long-distance transport. A profe...

Understanding Puppy Health Guarantees and Contracts

In the USA, a professional puppy sale should always involve a written contract. This document protects both the buyer and the breeder. The centerpiece of this contract is the Health Guarantee. Most reputable breeders offer a 1-year to 2-year guarantee against genetic or congenital defects, such as h...

Budgeting for a Puppy: Beyond the Initial Price Tag

The "sticker price" of a puppy on a listing site is just the beginning of the financial commitment. In the first year, owners in the USA can expect to spend an additional $1,500 to $3,000. These costs include essential veterinary visits for the initial round of core vaccines (distemper, parvovirus,...